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2.1 Based on 42 reviews
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  • Customers like
    • Shoe support 3
    • Initial fit and comfort 3
    • Comfort 2
  • Customers don't like
    • Customer service 10
    • Shoes coming apart 7
    • Bad 6

Bought 857 style 8 months ago . Sole came apart from shoe . Extremely disappointed.

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A lifetime long fan, and they are ruining there label and brand. I m switching. 580s unglued completely, 996 toe unglued , 1280s poor craftsmanship . NB doesn't give a *** except making money. Read more

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Bottom line is after several attempts for help with the defective product "NEW BANANCE" would not help!

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My grand kids gave me a pair of new balance sandals to wear on vacation the strap broke in less than a week I have no proff of purchase or box I live in ga they live in mo new balance told me to take the sandals back to where they where bought for me to *** work and drive to Kansas City didn't make sense I guess they must think I just made up this story or that I stoked them very frustrated I wish they would not have wasted there money these... Read more

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New Balance designs for 6 mth lifespan
1 of 2

Had a pr of Abyss boots that I had stored for later use. The third time I put them on they start to disintegrate. Upper was peeling and falling apart. Contacted NB by email and was told 'generally speaking' that 'optimal performance' was within 6mths from purchase and that from my pictures needed to replace my boots because the uppers were flaking. They said that after that period of time the material and adhesives basically stop working. ... Read more

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I purchased two pair of New Balance M880SY4 and within 3 days the yellow tread was coming off of the orange backing as in the attached picture. I brought that pair back and got a new pair. Within two weeks that new shoe started doing the same thing. My third pair of M880SYS4 shoes is doing the same thing. I thought this was an isolated case until all of my shoes started doing this. I have wore New Balance for 30 years, but in the last 4 years... Read more

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Bought these shoe last year ,i only wear NB just start using thrm thid summer They are fslling apart in middle Mary McNamara mmcna96379@aol.com

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Your latest stability running shoes M1260BB6 085 2E that I bought and returned have a hard/stiff inside ankle support for the left shoe. I only used it to walk for two days and less than 4 hours. My left ankle suffered pain. I have used your stability shoes before. This is the first time I have such bad experience. Because your shop at Parkway Singapore 'suddenly' do not have my size when I brought down for exchange, I have no choice but to get... Read more

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I have bought three pairs of New Balance shoes on 03/08/2016. This is most probably the worst experience that I suffered. For a well known running shoes maker and to give and to repeatedly give misleading and dishonest before sale and after sale services which they are not able to carry out as assured by them who told me they can provide after one week products return and six month grace and warranty period. In simple words they are not honest... Read more

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New Balance - This was my first and last time ...
1 of 5

I thought why not to invest some more money and buy something that is more expensive and supposedly more comfortable. It cost me almost $120. I usually go for a 30 min walk 4 or 5 days a week. I bought new balance 860 women shoes for walking. I liked the color and the comfort. But after just 4 months I noticed a tear on the mesh on the right shoe. I went to the store. The person who had sold it to me was very rude. He said that I must have hit... Read more

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