New Balance Phone Numbers and Emails

Toll-Free Number:

  • (800) 595-9138
Send Message

Customer Service:

  • (844) 628-3267

Media:

  • (617) 783-4000
    Press Inquiries

New Balance Emails:

Legal
CCPA Inquiries, Privacy Inquiries
Media
Press Inquiries
responsible.leadership@newbalance.com
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How to Contact New Balance Customer Service?

Most Popular Number:

(800) 595-9138
Total calls: 315 Issues resolved: 15 Last call: Mar 23, 2024

How Do I Contact New Balance Customer Service via the Website?

To contact the New Balance support team via the website, navigate to Contact Us at the bottom of the homepage. You will be directed to a new page where you can see different links to track your order, start a return, and also browse through frequently asked questions. Here, you are also provided with the information to initiate the New Balance live chat or to speak to the customer care number via phone. On the same page, you can also see a live chat icon, which you can click to initiate the conversation. Another way to contact the support team via our website is to log in if you are already an existing member. If you are not, you first have to create the account and then log in to speak to the New Balance customer service team.

What Is the New Balance Phone Number?

Two phone numbers are published on the New Balance website, through which you can speak to the support team. The company's toll-free number is 1-800-595-9138. Another New Balance customer service number to contact the support team is 1-844-628-3267. The toll-free number is available 24 hours a day, seven days a week. However, if you look forward to conveying your problems to a live representative, dial the New Balance numbers during business hours. On weekdays, the hours of operation are between 9 AM and 9 PM EST. Service hours are between 9 AM and 6 PM EST on weekends.

What Is the New Balance Corporate Office Address?

The New Balance corporate office is at 100 Guest St, Brighton Landing Brighton, Massachusetts 02135-2088, United States. Most of the concerns that customers usually face can be resolved online. However, some exceptions need in-person assistance. Booking an appointment and visiting the address in these circumstances is recommended. You can also use this address to send any mail to the team.

Can I Email New Balance Support?

There is only one New Balance customer service email address, which customers can use to contact the support team. This email address is responsible.leadership@newbalance.com. However, for the convenience of the customers, New Balance has ensured different ways to reach out to the support team and get help via the website. From tracking and ordering orders to browsing through frequently asked questions regarding size, care, and payment, the service team will clear your queries via New Balance email.

How Do I Contact New Balance Customer Support via Live Chat?

To start the live chat, customers are advised to open the New Balance website first, scroll down to the bottom of the page, and click on Contact Us. On a new page, you can spot a live chat icon at the bottom right corner. You'll be provided with three options to get an automated response. These are tracking your orders, total returns, or FAQs. However, if you would like to interact with the support team representative, it's best to contact them during the mentioned business hours.

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Contact Information

New Balance Website:

New Balance Help Center:

Corporate Office Address:

New Balance Athletics, Inc.
100 Guest St, Brighton Landing
Brighton, Massachusetts 02135-2088
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 9:00pm EST

Saturday - Sunday: 9:00am - 6:00pm EST

More contact details

New Balance Rating Based on 185 Reviews

Rating details

2.1
more details
Product or Service Quality
Customer service
Value for money
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is New Balance's Customer Service?

Geoffry Tex
Geoffry Tex
Feels Disappointed | Nov 06, 2023

I ordered two pairs of shoes and have not received the shoes. Also the money for the shoes was taken out of my checking account. I have left several messages on line with no response. I'd like to either get my shoes or the money back.

Read full quote
Crystal B.
Crystal B.
Feels Disappointed | Oct 18, 2023

I will NEVER purchase from them again. They don’t even follow their own return/refund policies.

Read full quote
Maddalynn Cgx
Maddalynn Cgx
Feels Disappointed | Oct 17, 2023

Never talked to anyone

Read full quote

Summary of New Balance Customer Service Calls

387 TOTAL
CALLS
02:50 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call New Balance?

Shipping and Delivery Question:

  • “Sizes”
  • “They send me the wrong size shoes”
  • “Order not delivered yet”

Request for Information Question:

  • “Confirmation ofEmail”
  • “Inquiry”
  • “Check status”

Product/ Service Question:

  • “Out of stock adversary baseball pants size small”
  • “Defective shoes”
  • “Product confirmation 808”

Return/ Replace Question:

  • “Can't download return label”
  • “To know about return & exchange”
  • “Returns”

Refund Question:

  • “Refund status”
  • “Refund $84.99 Invoice NSJ523112 or ship shoes. Thomas Charlton Sr”
  • “Refund”

Account Question:

  • “Have offer for new balance.”
  • “New Balance return”
  • “New Balance order”

Activation/ Cancellation Question:

  • “My order canceled”
  • “I want to cancel an order”
  • “Cancel order”

Payments and Charges Question:

  • “My billing and shipping address are different I don't know how to put this in on my order”
  • “That was so for the 10% discount if I subscribe and I didn't get no discount if you could give me a call”
  • “I couldn't make payment”

Staff Question:

  • “Need to speak to someone in customer service”
  • “Customer service regarding shoes”
  • “Trying to contact the kitchen manager”

Cards Question:

  • “Someone use my bank card and you guys store and I'm trying to dispute the transaction”

Website/ Application Question:

  • “Fraud acrivity on online website”

Other Question:

  • “Did you stop making mens 624?”
  • “Stiching problem”
  • “Need parts”

About

Related Companies

Joes New Balance Outlet, PF Flyers, Warrior Sports

Summary

New Balance, best known as simply New Balance, is an American footwear manufacturer which is based in the Brighton neighborhood of Boston, Massachusetts, USA. It was founded by William J. Riley, a 33-year old British emigrant, in 1906 as the New Balance Arch Support Company which were manufacturing arch supports and other accessories designed to improve shoe fit in the Boston area. Eschewing expensive advertising campaigns it has grown to be one of the largest makers of sports footwear in the world. New Balance has continued to maintain a manufacturing presence in the United States as well as in the United Kingdom for the European market. New Balance Shoes differentiates its products with technical features, such as a blend of gel inserts, heel counters, and a greater selection of sizes, particularly for very narrow and/or very wide widths.

New Balance reviews and complaints

New Balance is ranked 801 out of 4781 in Footwear and Clothing category

Area Served

UK, Worldwide, USA

Payment Methods

MasterCardVISADiscover

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