Contact New Balance Customer Service
New Balance Phone Numbers and Emails
Toll-Free Number:
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(800) 595-9138
Customer Service:
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(844) 628-3267
Media:
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(617) 783-4000Press Inquiries
New Balance Emails:
Contact Information
New Balance Website:
New Balance Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 9:00pm EST
Saturday - Sunday: 9:00am - 6:00pm EST
How Good is New Balance's Customer Service?
Summary of New Balance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call New Balance?
Shipping and Delivery Question:
- “Sizes”
- “They send me the wrong size shoes”
- “Order not delivered yet”
Request for Information Question:
- “Confirmation ofEmail”
- “Inquiry”
- “Check status”
Product/ Service Question:
- “Out of stock adversary baseball pants size small”
- “Defective shoes”
- “Product confirmation 808”
Return/ Replace Question:
- “Can't download return label”
- “To know about return & exchange”
- “Returns”
Refund Question:
- “Refund status”
- “Refund $84.99 Invoice NSJ523112 or ship shoes. Thomas Charlton Sr”
- “Refund”
Account Question:
- “Have offer for new balance.”
- “New Balance return”
- “New Balance order”
Activation/ Cancellation Question:
- “My order canceled”
- “I want to cancel an order”
- “Cancel order”
Payments and Charges Question:
- “My billing and shipping address are different I don't know how to put this in on my order”
- “That was so for the 10% discount if I subscribe and I didn't get no discount if you could give me a call”
- “I couldn't make payment”
Staff Question:
- “Need to speak to someone in customer service”
- “Customer service regarding shoes”
- “Trying to contact the kitchen manager”
Cards Question:
- “Someone use my bank card and you guys store and I'm trying to dispute the transaction”
Website/ Application Question:
- “Fraud acrivity on online website”
Other Question:
- “Did you stop making mens 624?”
- “Stiching problem”
- “Need parts”
About
, ,
New Balance, best known as simply New Balance, is an American footwear manufacturer which is based in the Brighton neighborhood of Boston, Massachusetts, USA. It was founded by William J. Riley, a 33-year old British emigrant, in 1906 as the New Balance Arch Support Company which were manufacturing arch supports and other accessories designed to improve shoe fit in the Boston area. Eschewing expensive advertising campaigns it has grown to be one of the largest makers of sports footwear in the world. New Balance has continued to maintain a manufacturing presence in the United States as well as in the United Kingdom for the European market. New Balance Shoes differentiates its products with technical features, such as a blend of gel inserts, heel counters, and a greater selection of sizes, particularly for very narrow and/or very wide widths.
New Balance is ranked 801 out of 4781 in Footwear and Clothing category
UK, Worldwide, USA
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