New Balance
Reviews and Complaints
Poor quality, even wors customer service, 140$ shoes last less then a month
- Shoe support
- Design and comfort
- Quallity and customer service
Preferred solution: Let the company propose a solution
Worst experience I ever had in a store EVER!
- Shoe support
- Customer service
Pathetic service
- Shoes coming apart
- Customer service
Preferred solution: Let the company propose a solution
New Balance 711 Sneakers Review
Quality has dropped
I still have a w1007 cross training shoe from the 90's-had a or to wear and a pair for fitness equipment. Also have a 2 pairs of 1020s that preceded the 1123.
The 1540s were never good for anything other than walking around.
It seems that when they moved their production overseas, they stopped caring about quality or consistency. That's fine, but then they should drop their prices accordingly so that knowledgable consumers can discern that the 'name' is no longer predictive of high quality.
I've been buy New Balance sneakers for 25+ years......
Preferred solution: Let the company propose a solution
New Balance shoe sole defect "offered to send back at my expence 2 b checked!"
Not buying New Balance anymore!
60 year old female has been wearing this brand for 30 years but things are going to change! The last 3 (yes 3) pair I've bought have fallen apart, each within 9 months time and these shoes are not cheap in price.
Apparently they are cheaply made though. I emailed NB and their reply was to try and return them to the store....BUT you must have the receipt which of course I didn't have. Who keeps sneaker receipts for 9 months?! She then said I could send them back to them but a receipt would still be required.
I told her forget it, I just wanted to make you aware how terrible your product has become. I have 2 pr from 10-12 years ago that I wear for yard work.
They may not look pretty but they still haven't fallen apart! I now c a lot of people have the same complaint
- Shoes coming apart
Preferred solution: 50% OFF COUPON FOR ANOTHER PAIR? USE DIFFERENT GLUE TO HOLD FRONT SOLE TOGETHER GEESH
Very Poor Quality - Shoes and Customer Service
Bought a pair of New Balance shoes May 25, 2015, The first of July the shoes started coming apart. There is a strip that runs on the bottom of the sole that just separated.
I couldn't believe it. I'm 62, usually shoes like this last me between 3 and 5 years. Because of where the sole separated the shoes are of no value, can't wear them. I got in contact with New Balance customer service (Abby), after a little run around I was told I needed to call their return department.
Abby did tell me that without my original receipt I might as well take a hike. Who keeps a receipt for a pair of tennis shoes?? I couldn't find it and so I dropped the whole thing. I found my receipt and called the return department as Abby suggested.
They won't call back.
No more New Balance for me, they are just totally worthless and so is their customer service. Just bad Karma.
- Customer service
- Shoes coming apart
- Product
Quality Deteriorating
- Customer service
- Product
Preferred solution: Let the company propose a solution
New Balance shoes smell
I have purchased 6 pairs of New Balance shoes that cost from $140.00 to $170.00 a pair.
For the past year one pair has had a very foul Oder after trying may products to get rid of the Oder without success I went back to the store I purchased them at they told me they had never heard of this problem.
And to soak the soles in vinaiger which I did. Did not work they still smell so bad I cannot keep them in my closet or in the house. The shoes are in good shape and condition I finally went online and discovered I am not crazy I have sent this information to New Balance but after reading many comments doesn't sound like they are going to do much.
I find it strange that the shoe store was unaware of this condition. Unless New Balance makes it right it will be the last pair I buy.
- Shoes smell like skunk
Preferred solution: Refund purchased price or replace the shoe with a new pair that will not have this problem
New Balance Shoes Review
New Balance Sneakers Review
Running shoe---Minmus
New Balance Shoes Fell Apart
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you should have kicked him in the teeth