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My lightly worn 608s first delaminated (both) around the outside of the soles between the arch and heel. I glued them with Gorilla Glue, and that worked for a few months. Then I found that the center, not the edges of one shoe has delaminated in the same region. By the...
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I liked
  • Looks and comfort
I didn't like
  • Delamination
#1304273
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New Balance - Women's walking shoe
New Balance - Women's walking shoe
I have sent emails to two different managers along with photos of shoes and no one responds. Bought a pair if sneakers 10 months ago and paid $164.99 and the netting at seam on toes on both sneakers is fraying and has a hole. I am a 71 year old woman who has not abused...
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3.2
I didn't like
  • Sneakers did not wear well
#1291782
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New Balance 409 Shoe Quality and Value Deteriorating
New Balance 409 Shoe Quality and Value Deteriorating
New Balance 409 Shoe Quality and Value Deteriorating
Hate to say it, but New Balance quality has gone down the tubes. Have bought their 409-style walking shoes -- a pair a year -- since 1999. Wear them two to three days a week. Never had a pair fall apart on me until 2015. Every pair I have bought since 2015 has had...
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1.0
#1290485
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I have had issues with the last 5 pairs of shoes. 3 wear thru at toe, 1 bottom peeled off, 1 sizing was off too narrow I had been sized by the NB expert I called customer service, gave my name, did not ask to spell my name or give my phone number. I mentioned that the...
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#1279874
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New Balance - Defective and didn't honor commitment.

Bought New Balance shoes recommended by my pediatrician 9 months ago. Mesh near toe wore out even though I had only worn them about 3 months as work or athletic shoes the rest of the time. Called New Balance and their representative said no warranty after 3 months. He said he would send me a $50 certificate on a new pair which I never received.
2.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
#1253513
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New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
Purchased New Balance WW1865GY at the suggestion of Happy Feet and their diagnostic machine. Worn less than three months, walking only and there are holes in the heel lining. Upon returning them to the store, I was told, "That it must be the way I walk", and that it...
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2.0
I liked
  • Walk happy said this was the appropriate shoe for me
I didn't like
  • Shoes are wearing like dime store shoes
#1250241
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I bougjt a pair of umpire shoes 2 years ago. I needed new laces. I emailed New Balance directly to see what size. They told me 45". So i order from Dick's because they were cheaper. Laces came in and were way too short, so i ordered 54" from Dick's. They fit OK, could...
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2.4
#1245326
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Not happy about these shoes. I have worn NB for the last 12 years. They have great comfort. However this pair I bought in fall of 2016 and did not wear them during the winter ever. Yet they have a hole in the toe of the grey mesh. Where my white sock pokes through! The...
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4.5
#1240807
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I've been wearing ONLY New Balance trainers for over 30 years. From models 1500, 1600. 1700, 991, 992 , 990 (2 pairs), 990v3. BUT NO MORE!!! About 5 years ago I had to throw away a 6 month old pair of 990v3 owing to "cat *** smell! Like the loyal mug I am, I continued...
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Anonymous
Anonymous

I am having the same issue.

1.0
#1230558
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I've worn New Balances for 20 years, and I will continue to wear them; however, the exchange process needs to change, better yet, needs to be put in place. I ordered shoes, but received the completely wrong item. I requested a return label, but there is no option to...
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3.4
#1226873
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