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Summary of New Balance Customer Service Calls

5 TOTAL CALLS
80% SUCCESSFUL CONNECTIONS
02:29 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact New Balance to Ask about:

Other:

  • “Shoes”
  • “Cleats haven’t come in yet”
  • “Defective sneaker”

About New Balance

Top 5 New Balance Services

Customer Care, Shipping Service

Top 5 New Balance Products

Shoes, Sneakers, 608 Sneakers, Minimus Shoes, 609 Sneakers

Top 5 Likes about New Balance

Initial fit and comfort, Comfort, Shoe support, I like the appearance of the shoes, Comfort and sizes

Top 5 Dislikes about New Balance

Customer service, Sole seperation and poor customer support, Sole separated and the foam fell apart in 4 to 5 months, Shoes coming apart, Poor workmanship

Top 5 Related Companies

Joes New Balance Outlet, Warrior Sports , PF Flyers

Summary

New Balance, best known as simply New Balance, is an American footwear manufacturer which is based in the Brighton neighborhood of Boston, Massachusetts, USA. It was founded by William J. Riley, a 33-year old British emigrant, in 1906 as the New Balance Arch Support Company which were manufacturing arch supports and other accessories designed to improve shoe fit in the Boston area. Eschewing expensive advertising campaigns it has grown to be one of the largest makers of sports footwear in the world. New Balance has continued to maintain a manufacturing presence in the United States as well as in the United Kingdom for the European market. New Balance Shoes differentiates its products with technical features, such as a blend of gel inserts, heel counters, and a greater selection of sizes, particularly for very narrow and/or very wide widths.

New Balance reviews and complaints

New Balance is ranked 210 out of 1915 in Footwear and Clothing category

Area Served

UK

Payment Methods

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Number of Reviews

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Number of Comments

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Number of Calls

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