Blanchester, Ohio
0 comments
100% full Not resolved

Had a pr of Abyss boots that I had stored for later use.The third time I put them on they start to disintegrate.

Upper was peeling and falling apart. Contacted NB by email and was told 'generally speaking' that 'optimal performance' was within 6mths from purchase and that from my pictures needed to replace my boots because the uppers were flaking. They said that after that period of time the material and adhesives basically stop working.

They design their product to start decaying within 6 months (of purchase) if you wear them or not.Other manufactures I have owned and stored do not do this the third time you wear the boot.

Review about: New Balance Abyss.

I liked: Answered email promptly.

I didn't like: Designed for 6 mth lifespan.

Review #906364 is a subjective opinion of a user.

1.7
Staff
Price Affordability
Value for money
Product or Service Quality
Warranty
Customer service
PRODUCT OR SERVICE New Balance Abyss Boots
Reason of Review / Monetary Loss Bad quality / $120
Preferred solution replace or provide discount equal to my cost.

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