Essex, Vermont
Not resolved

Called the company to complain about the cat urine odor on my 2 pairs of 990's ($150. each).

Told nothing they could do about it. Company is aware of problem but policy is to give a coupon for a small discount on next purchase. No more purchases for me - I have purchased these sneakers for years and this is the first time I have had the problem. Glad to see an American company standing behind their product.

They know it is a materials defect but refuse to do anything about it. I was told not to get any water on the shoe to which I replied - they are an outdoor shoe??

Review about: New Balance Sneakers.

Monetary Loss: $300.

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