South Cleveland, Tennessee
Not resolved

I purchased a new pair of New Balance 990's. Sprayed a water protectant on them.

After a couple of months of use, I got an unusual strong cat urine oder from them and could not get rid of the Oder. I loved the shoes, so thinking it was the repellant spray that was causing the Oder, I purchased another pair of the same style shoe. A few months later same problem, but this time I did not spray the water repellant on them. Have come to the conclusion I wasted my money on the New Balance brand.

Very disatisified! Can anything be done to rectify this problem?

Product or Service Mentioned: New Balance Sneakers.

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I liked: Initial fit and comfort.

I didn't like: Smell, Shoes fell apart in 6 months.

Company wrote 0 public responses to the review from Sep 30, 2015.
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Pawtucket, Rhode Island, United States #1199359

i am dissabled vet on fixed income,i bought pair new balance sneakers,old model.I OWN OTHER SNEAKERS,in 2 months the material is ripping off the sides. i dont have my receipt,i have the box they camr in.not Bobs store or New balance can help me,NO RECEIPT BUT I HAVE SHOE BOX.WOW I FEEL LIKE AN --- HOLE

Austin, Texas, United States #1119035

wash your feet


Third pair of 608s .soles are are disconnecting and coming apart all of them the same.thought it was me but 3 pair doing the same thing. Giving up on new balance. Was a long time user.I guess cutting quality to make more money is what's happening.

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