Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 day return period at store passed, no excessive use, normal walking and sporadic jogging on flat surface by a thin built user.
Customer service claimed since I have no receipt, I must go to the store where I bought!!! A store would never take a used defective shoe more than 30 days old. Also representative claimed this shoe was an older model they don't carry in stock anymore. I don't exactly know what is the exact cause of refusal, but the woman talked a lot with a firm NO with no accommodation !
I would sadly suggest potential buyers of anything New Balance to go shopping at some other company products after this terrible customer service response.
Product or Service Mentioned: New Balance Shoes.
Reason of review: Damaged or defective.
Monetary Loss: $160.