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Exchange, Refund and Cancellation Policy

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 day return period at store passed, no excessive use, normal walking and sporadic jogging on flat surface by a thin built user.

Customer service claimed since I have no receipt, I must go to the store where I bought!!! A store would never take a used defective shoe more than 30 days old. Also representative claimed this shoe was an older model they don't carry in stock anymore. I don't exactly know what is the exact cause of refusal, but the woman talked a lot with a firm NO with no accommodation !

I would sadly suggest potential buyers of anything New Balance to go shopping at some other company products after this terrible customer service response.

Product or Service Mentioned: New Balance Shoes.

Reason of review: Damaged or defective.

Monetary Loss: $160.

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I bought a pair of new balance walking shoes and they are defective on the bottom, both shoes have the same problem, I contacted the company by email and told them my problem with my shoes, but they said in proper size to me, and I said how can you say that you never saw them on my feet, they wanted to give me $30.00 dollars towards a new pair so I told them to keep the money I'm not buying your product anymore.


Both my soles are seperating on my New Balance shoes, probably 8 months old but I've never experienced that before.

Seattle, Washington, United States #1217463

I am having the same problem with Dunham RevSeek boot. The sole is delaminating after minimal use, probably no more than 15 hours.

None of the online stores have a provision for returning defective merchandise, only used as new with receipt and original packaging.

Since I am happy with the fit, I didn't keep the packaging but has the receipt. I am being punished for them creative a defective product!!

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