New Balance Reviews

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New Reviewer
I have been wearing New Balance shoes since 1980. Ove the past 2 years I only get 2 to 3 months of wear from these expensive 993 shoes before the start to smell like cat urine. I am not a runner and I only use these shoe for normal everyday wear. This week I checked...
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102 comments
#1973195

I have a NB pair that I never could wear. One shoe is fine.

The other shoe has rubber cancer. The side of the sole is dissolving. The idiot woman in customer support, accused me of walking thru water. If that was true why is one shoe fine?

She then accused me of walking thru water with one shoe!

NB is demented! They just want your money!

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ID
#328341 Review #328341 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island
Product
New Balance Shoes

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Verified Reviewer
New Reviewer

Let people know how bad their service is

New Balance chat and email have to be the worst on the internet. I am trying to find the right shoe to buy. I just spent an hour on live chat trying to find out the difference between walking and lifestyle shoes. All I get are size charts. I told them a dozen times that this is not about size. I still get links to size charts! It seems impossible to find out anything about the shoes themselves. I know the size of the NB pair I am trying to replace, and of the horribly uncomfortable pair I am wearing now. I don't want to repeat the mistake and want to find something with softer insoles and more flexible soles than 622/623, but surely will get no help from New Balance!

User's recommendation: Buy a different brand unless you know the exact style you want.

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ID
#2702618 Review #2702618 is a subjective opinion of poster.
Product
New Balance Shoes
Pros
  • I had a wonderful pair
  • Now worn out
  • Had a great pair in the past
Cons
  • Cannot get information about shoes they have now
Preferred solution
Information

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Verified Reviewer
New Reviewer

Misleading e-mail sent by NEW BALANCE

New Balance would not honor $20 birthday discount sent to me for my birthday. They said there were "exclusions". No exclusions were mentioned in the e-mail received by me

User's recommendation: buy anoither brand.

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ID
#2634897 Review #2634897 is a subjective opinion of poster.
Product
New Balance Shoes
Pros
  • Fit well and offer good support
  • Comfortable
Cons
  • Ignores emails and texts asking for assistance
Loss
$20
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Poor service

poor service and misleading "birthday promotions" Website hasn't worked properly for months and NB has not fixed the problem. Multiple incorrect menu options when calling in

User's recommendation: shop for another brand.

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ID
#2634882 Review #2634882 is a subjective opinion of poster.
Pros
  • Ghoodf stability
  • Nice fit
  • Wide sizes
Loss
$20
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Bad customer service South African branch

Ordered on line, and paid for a pair of NB 880rev10 from your South African branch. Received a mail later that day that the shoe is no longer in stock and I will be refunded within the next 10 days. No alternatives were offered. NB takes my funds immediately but cannot refund immediately. This I find unacceptable. Regards Peter

User's recommendation: Do not use the online service of NB in South Africa.

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ID
#2585118 Review #2585118 is a subjective opinion of poster.
Pros
  • Good product
Cons
  • Not sufficient stock
Preferred solution
Deliver product or service ordered
New Reviewer

Soles on 2-pair of 623's separating!

Soles on 2-pair of 623's separating! These were purchased at the same time and both started falling apart at the same time.

User's recommendation: Contact New Balance before buying and request a guarantee or at least a tube of "sole glue"!

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ID
#2572712 Review #2572712 is a subjective opinion of poster.
Preferred solution
Full refund

I bought a pair of kids she less than 2 weeks ago and they are broke

They didn't help me one bit I bought my son a pair of shoes and the shoe broke and no help from anyone

User's recommendation: Don't get new balance.

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ID
#2565209 Review #2565209 is a subjective opinion of poster.
Location
Gulfport, Mississippi

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New Reviewer

Foot cramps and ankle pain.

I bought these because my old ones were worn out. I have been buying the same New Balance MW847L for 8 years, two or three pair a year. This latest version 4 (or 3 ) is causing terrible foot cramps at night and ankle and shin pain. I don't know what they did to the foundation but is is causing me pain plus they upped the cost $25. And the laces are a sham, way too long and come undone all the time.

User's recommendation: They are not the same as they used to be at a higher price!

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ID
#2525835 Review #2525835 is a subjective opinion of poster.
Pros
  • Always fit and were comfortable from day 1
Cons
  • Sore feet and ankle
Loss
$144
Preferred solution
Let the company propose a solution
New Reviewer

Shoes falling apart

My husband wears your New Balance sneakers almost constantly. He is now on the 3rd pair in a row that have had the soles become unglued while the rest of the shoe is still in excellent condition. He is not doing anything unusual that would cause such a problem.
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ID
#2523724 Review #2523724 is a subjective opinion of poster.
Pros
  • Fit well and offer good support
  • Fit well
Cons
  • Shoes coming apart
Loss
$150
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
The same thing has been happening to my 811 walking shoes. Since I have had to stay home during the Covid shut-down, I have been wearing this style shoe exclusively. I had a black pair, a beige pair and on both of them the soles started to disintegrate, with chunks of...
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ID
#2504948 Review #2504948 is a subjective opinion of poster.
Location
Grandville, Michigan
Product
New Balance Shoes
Loss
$79
Preferred solution
Full refund

Not like they used to be

They have stopped making the wide width in my size or either all sites are out of stock pushing the far more expensive ones...on my feet a great deal as a social worker...

User's recommendation: find another brand for folks with ankle and back issues in my income bracket.

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ID
#2497641 Review #2497641 is a subjective opinion of poster.
Location
Batesville, Mississippi

Sole coming unglued

I purchased my first pair of new balance a couple months ago. I work from home, so they shouldn't have much wear and tear. but my sole is beginning to come off. I bought this brand because everyone told me that new balance is good for my feet and how comfortable they are. I was shocked that what people was saying about new balance was true. My feet did not hurt anymore while wearing shoes and how light they are but now my soles are coming unglue. I'm very disappointed and I don't think I would buy this brand again. Especially if I have to buy a pair every two months when my other shoes lasted me a lot longer.
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ID
#2478849 Review #2478849 is a subjective opinion of poster.
For years I have been purchasing the same series sneaker , spending about 160.00 per pair , 2 to 3 pairs a year both from New Balance direct and at one of their stores,when I buy the sneaker I always buy the upgrade comfort sole to switch inside the sneaker. This is...
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ID
#2471229 Review #2471229 is a subjective opinion of poster.
Location
Schenectady, New York

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Verified Reviewer
New Reviewer

Defective shoes

New Balance - Defective shoes
New Balance - Defective shoes
New Balance - Defective shoes
New Balance - Defective shoes
Shoes have wholes after only 3 months second pair this has happened to I have tried to call all the numbers on the website with no luck reaching anyone!

User's recommendation: I like New Balance shoes but I think they need to do something about quality.

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ID
#2454847 Review #2454847 is a subjective opinion of poster.
Loss
$65
Preferred solution
Full refund

Need height in toe box!!!

I need height in the toe box not just width your 610 shoes had height and toe room and you stopped making them I have a neutral foot and your shoes are getting narrower with minimal height for your toes . None of your shoes fit! please make the 610 v5 womens again they were a great running and trail shoe thank you
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ID
#2428408 Review #2428408 is a subjective opinion of poster.
Location
Mohegan Lake, New York

Quality

DO NOT wear in rain soles will come off. Vietnamese don't use very good adhesive. First time the leather? shoes got wet adhesive for soles detoriates. For price a person would expect better quality

User's recommendation: Do not wear In rain.

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ID
#2390346 Review #2390346 is a subjective opinion of poster.
Location
Conway, South Carolina

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