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New Balance - Return NB 910 trail

Company did not honor 100.00 less than 6 month old defective sneakers. if you can not contact company with problem who do you? over 30 year loyal customer with feet issues that NB always advised but now does not. Company changed for the worst. Company used to be concerned for customer.now its standard email we can not help you. Boycott NB They blow!
#1451348
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New Balance - NB running shoes M470CY3

New Balance - NB running shoes M470CY3
The shoes did not last even 2 miles. The yellow part on the soil came out. What glue are they using, all purpose or simple paper glue. I called to "Customer Care" to offer to send the shoes without asking for replacement, just to put them in their museum if they have such one. They refused.
1.3
Details
Customer service
Product or Service Quality
Value for money
I liked
  • Appearance of the shoes
I didn't like
  • Quality
#1448327
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New Balance is no longer the company they used to be. I WAS a 30 year loyal customer. When New Balance took the manufacturing over to China their quality has many problems. In the last two years I have gone through 8 to 10 pair of New Balance shoes. One pair the glue...
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h.kitchener
h.kitchener

Wait a minute! You say you went through 8-10 pairs of New Balance shoes in the past two years? I find that hard to believe unless you are incredibly gullible or have money to ...

2.5
I liked
  • I used to like your shoes
#1437687
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New Balance in Covington, Louisiana - Men’s comfort memory top-slippery and dangerous

I don’t believe this. New Balance Nebs shoes are dangerously slippery and like skating shoes. It doesn’t feel right
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1437154
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New Balance - My last 2 pairs of sneakers smell like cat urine

I can't even donate them-cost $164-I love the sneaker but after a couple of months they smell like cat urine and I have tried everything. 1540 model-great sneaker but twice with same problem-then I read the reviews. Have to switch to a different brand.
#1418610
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I purchased a pair of New Balance Walking 860 Series shoes at the suggestion of my doctor and from a New Orleans running specialty shop. In less than 2 months, *** appeared on the TOP of the shoe at the toe line. I went back to the local store to have them review and...
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2.2
#1395956
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New Balance - Sole seperated from uppper on shoe
I searched Google to see if we owned the 'only pair' of New Balance shoes in America that had this issue. I read reviews of similar problems until I could read no longer. I contacted New Balance, sent six photos of the issue with my husband's shoe. Their replies were...
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1.0
I didn't like
  • Shoes fell apart in 6 months
#1393518
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They have a email address, contact number as well as a Live Chat option, however none of these work! Email address and Live Chat shows "error" message. Contact number rings out and disconnects itself. So how do you actually get in touch if you have an issue that none...
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#1366118
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I've worn NB 609 Cross Training shoes for over 20 years. Never a problem. They changed the 609s recently. Different sole and a memory foam insole. Both ok. The problem is, they have eliminated the sewn in plastic insert eyelets so now the laces pass thru holes in the...
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5.0
I liked
  • 609 shoes
I didn't like
  • Missing eyelets
#1365413
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Contact New Balance

Mailing Address:
New Balance Athletics, Inc.
Brighton Landing 100 Guest Street
Boston, Massachusetts 02135-2088
United States
Phone:
(800) 595-9138
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New Balance - Test around ankle

Got a pair wore them for two wks and the ankle around the sides are ripping
4.3
Details
Delivery Service
Discounts and Special Offers
Product or Service Quality
Website
#1365158
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