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New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
Long time NB customer. Purchased a pair of NB shoes #609 from Joes NB, and within 1 month of normal wear the imitation leather fabric began to peel off of the shoes and the stitching began to break down (see photos). I noticed these shoes were made in China, and I...
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1.6
I didn't like
  • Designed for 6 mth lifespan
  • Poor workmanship
  • Soles came unstuck
#1192011
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Twice now I've ordered from New Balance (I know, I know, I should have realised the first time wasn't a one-off). First time, the order arrived in 2 parts, several days apart with no indication that there were outstanding items or when to expect them. I emailed their...
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2.0
I didn't like
  • Terrible customer support
#1189401
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I purchased a pair of New Balance 609 shoes on June 06, 2017 which have the Memory Sole Comfort inserts. After approx. 3 months of light use, I noticed both inserts felt uncomfortable. I removed the inserts and noticed they were tore up in the area where the toes are....
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1.0
I didn't like
  • Poor quality
#1174978
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I told new balance that I received some defective shoes from one of their Outlets. The Outlet company wouldn't provide any support other than coupon code that was even the same value as the shoe that I purchased. I called New Balance customer support to see if they...
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1.7
#1174346
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I bought brand new New Balance shoes full leather waterproof. Few month into wearing it, the sole came off. Went to a well known cobbler in the city and who applied glue and said it would be fine. But again, the sole came off. Am disappointed. I don't have the receipt...
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#1172256
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2 months in the shoe sole seperated, been a long time loyal customer. Not anymore, quality and control has gone down hill in the last 4 years. It has litarally seperated entirely off, leaving the shoe unwearable. I recent past I've owned over 30 pair in the last 3 to 4...
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#1163628
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NB all terrain shoes. 1st time I wore them on concrete. Some suspicion that all was not right, but I put it down to the short nubs on the sole. 2nd time I wore them: On a varnished wood floor, no wax, and never a problem on that same floor with any other shoes, boots,...
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#1160441
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New Balance Numeric detective soles

New Balance Numeric detective soles
New Balance Numeric detective soles
Shoes are practically brand new, side of sole became detached from bottom of sole within one month. $75 shoes should last way longer than this!!!
2.7
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Warranty
#1156163
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Short and Sweet. The NB 574 models have been my go to shoe for a while because are the only shoe that come in wide and look really great, unlike most shoes that look orthopedic. I am sure this is true for A LOT of customers. The fact that NB has all but given up the...
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1.0
I liked
  • When nb made a variety of colorways in wide sizes
I didn't like
  • Seeing recently that colorways in wide sizes are so limited now
#1151516
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Contact New Balance

Mailing Address:
New Balance Athletics, Inc.
Brighton Landing 100 Guest Street
Boston, MA 02135-2088
USA
Phone:
(800) 595-9138
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Been buying/wearing NB 928 Walkers for over 10 years. In October 2017 I needed a new pair of 928 walking shoes, as the previous pair are showing age. After having the new ones for a week, I found that they did not have the same "bounce" or shock absorbance as the older...
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#1149046
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