Ensar O

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Verified Reviewer
| map-marker Tuzla, Federation Of B&H

Problem with shipping my order

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Hi, I have a problem with my order nr. 202405****748000. Money was taken from my bank account and that is all...my order is on waiting.. Why,where is problem...If you can not delivered this order to my country,please give me my money back. I don't understand really where is a problem... Thank you!
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Evangelos P Oik

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Bad material in desidegration after a year with nly 5 times wearing

Dear sir I'm a warrant officer in Hellenic Coast Guard in Greece. IFrom a local dealer of New Balance in Greecebought 2 years ago the following pair of boots as a tool for my demanding job.

I wear them only 5 times and I carefully restore them . After a year I find them in bad condition with unacceptable quality of materials in desidegration .

I'm asking from you to check the photos that I'm sending from your product, evaluate the situation due to I'm a really loyal and old customer and replace them with new .

I'm looking forward to your answer and movements.

Thanks for your time

Papapostolis Evangelos

Navarinou 17B

Holargos Athens Greece

+031693****291

New Balance Rainer MO1500GT Men's Size 13 US Hiking Boots Vibram Gore-Tex

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Loss:
$160

Preferred solution: Full refund

John S Stv

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Discontinued brand 623

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So disappointed that model 623 are being discontinued. Have been wearing this shoe 15-20 years.a couple months ago I threw away ten pairs that had holes in the right bottom great toe area.I play pickleball 5+ times per week and the 623s just last me 3 months, but I dont ever think of buying another kind. The price , fit ,and support of feet and ankles were just great. Bring Back This Shoe.please!!!.
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Crystal B.

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Verified Reviewer
| map-marker Kingston, Pennsylvania

Complaint

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New Balance - Complaint
New Balance - Complaint - Image 2
I ordered my son a pair of shoes and they did not fit, so we went to exchange them. They didnt have his size, so we had to just make a return. We were told that the refund, PER THE RETURN POLICY, would be completed via the original payment method. It also stated this on the email confirmation receipt I received via email. But then, they issued me an e-gift card for the amount of the shoes. A supervisor contacted me after I reached out to customer service, stating that some stores do not give refunds in the original payment method.
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Loss:
$152
Cons:
  • Terrible customer support

Preferred solution: Full refund

User's recommendation: Ask for individual store policies because apparently they don’t all have the same policy and won’t explain that to you until you want a refund!

John B Twc

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Verified Reviewer
| map-marker Tampa, Florida

Responding to an e-mail

New Balance - Responding to an e-mail
New Balance - Responding to an e-mail - Image 2
New Balance - Responding to an e-mail - Image 3
New Balance is refusing to acknowledge and accept the fact that they sold me a pair of shoes that they had stored in a warehouse for four shoes. The shoes in question were manufactured on 12/2019 and were sold to me in May of 2023. As a result of long-term warehouse storage, the material has lost its integrity.
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User's recommendation: Check mfg date-located on inside of tongue prior to purchase.

Robert F Gji

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Verified Reviewer
| map-marker Daytona Beach, Florida

Men’s fresh foam roav toe sole unglued

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New Balance - Men’s fresh foam roav toe sole unglued
New Balance - Men’s fresh foam roav toe sole unglued - Image 2
New Balance - Men’s fresh foam roav toe sole unglued - Image 3
I recently purchased a pair of Mens Fresh Foam Roav Sept 23, 2023 at the New Balance store in Daytona Beach, FL. The bottom of the sole where it comes up and connects to the toe of the shoe has come unglued on both shoes. I have only worn them a hand full of times and have owned several pairs of NB that have lasted me for years and years. This is not the quality I have come to expect and I am extremely disappointed.
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Loss:
$85
Pros:
  • Appearance of the shoes
Cons:
  • Quality

Preferred solution: Full refund

User's recommendation: Stay away from these shoes

John B Twc

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Defective Products

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New Balance - Defective Products
New Balance - Defective Products - Image 2
New Balance - Defective Products - Image 3
New Balance - Defective Products - Image 4
New Balance - Defective Products - Image 5

In May 2023, I purchased two pairs of NB 928 V3, of which one pair was warehoused since 12/2019. As a result of long-term storage, the shoes are not maintaining their shape.

On the other pair, you can readily see that the material on the toe box area is defective and NB has stated that the defects are due to shoe modification.

The shoes have not been modified other than having customized removable inserts.

The original inserts are removable without causing any damage or shoe distortion.

Not realizing that the one pair of black shoes was manufactured on 12/2019, I had to add additional heel grips to the right-footed shoe because it was constantly loosening up on me, causing heel blisters. I've been wearing the NB928 for a number of years with customized inserts and never had issues-until now.

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Loss:
$230
Pros:
  • It is the only walking shoe that i am able to wear
Cons:
  • Customer service

Preferred solution: Shoe replacement or price reduction.

User's recommendation: Check MfG dates on the show tongue and specify that you want the shoe(s) that are manufactured in America and not abroad.

Anonymous
map-marker Miami, Florida

Poor Product - NB 806 Clay Tennis Shoes

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New Balance - Poor Product - NB 806 Clay Tennis Shoes
New Balance - Poor Product - NB 806 Clay Tennis Shoes - Image 2
The NB 806 Clay Court Tennis Shoes Size 11 2E were purchased on August 15, 2023. Both shoes have come apart at the soles at two locations on each shoe after only 4 months of use. I have pictures of the delaminating shoe soles to verify the unbelievable poor quality of this pair of shoes. I would like a replacement pair of shoes. Thank you, Roger Riddlemoser, {{Redacted}}. (573) 239-****.
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User's recommendation: Poor quality pair of tennis shoes after 4 months of use. Will see how customer service responds.

Celio J

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Verified Reviewer
| map-marker New York, New York

My sneakers never arrived

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New Balance - My sneakers never arrived
I bought 2 pair of sneakers from new balance in November of 2023 and they were never delivered. They stated that UPS provided provided of delivery but they simply would not show what proof is this. I need to know who signed it, and they simply don't Tell. My request was U00589459 and no answer so far. Never buying from this website again.
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Loss:
$326
Pros:
  • Sneaker is good
Cons:
  • No response from customer care

Preferred solution: Full refund

User's recommendation: Never buy from new balance website

Resolved
kenneth b Wyz

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Resolved: Bad customer service

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Updated by user Feb 05, 2024

Company fixed the issue and I have been provided with apology. Physical store sent back to factory the ordered shoes and ordered replacement product with the needed receipt

Original review Jan 05, 2024
I phoned New Balance with a specific question. Namely, I wanted to know if my internet order would be delivered with a receipt with a price on it. The representative falsely stated that said receipt would be in the box. It was not. Either that person was not well trained or was a liar. For reasons that I will not get into, I now have to spend time going to the New Balance store and returning the shoes. Bad customer service.
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Pros:
  • Good shoes
Cons:
  • Lousy service

Preferred solution: Apology

User's recommendation: Do not trust their phone reps.

Anonymous
map-marker Lasalle, Quebec

Some issue with my new pair of shoes

Already inform them about the issue and still waiting for their comments, hope they come up with positive solution
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Alice S Iqg

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Verified Reviewer

Looking for information about a pair of shorts I have and looking to replace

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S1503VLID605 WFP4331X This is information from a label from acpair of shorts I believe made by New Balance.. the print on the back inside of the garment is not legible. Looking to replace the garment - any help on model number etc. would be appreciated. Thank you
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Pros:
  • Nice fit
Cons:
  • Lousy customer service

Preferred solution: I want to know where to purchase a new pair of work out pants I loved all summer at the gym.

User's recommendation: I wrote to New Balance earlier this week to inquire about a pair of work out pants for the gym- zero response. Don’t understand why they didn’t get back to me.

Michelle G Uox

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Verified Reviewer
| map-marker Eagan, Minnesota

Wont give me my refund

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I brought some shoes they didn't work out so i return them and still haven't got my money back they keep saying its my bank its been almost two weeks and they act like im lieing racist company i just want my money back you got your damn shoes back where is my money this is *** like wtfffff man seriously..
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Loss:
$49

Preferred solution: Full refund

User's recommendation: *** nooo

Sheri Y Rge

Request phone call

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I have 2 new pairs of shoes I ordered and neither one of them fit theyre both the wrong size Ive tried to call them and the phone isnt working, the only way I can start a return is on the website.
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Pros:
  • Only shoes that come in wide width
Cons:
  • Not comfortable
  • Cheaply made

Preferred solution: Full refund

User's recommendation: Wrong size shoes!!

Christopher K Yzb

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Verified Reviewer
| map-marker Augusta, Georgia

Total disappointment in footwear!

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I had ordered a pair of "Trail Running" shoes from a "New Balance retailer" online recently. The model # is 481v3, and not only were the shoes ugly and an eyesore, ( compared to the description on the website), they were some of the worst New Balance made shoes i have ever seen before. Usually i can get 5-6 years out of a pair of their shoes, but not these! They probably would not even have lasted a year or two. Very disappointing. Cry
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User's recommendation: Go to a shoe store first before you buy online.

Saba W

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Verified Reviewer

Bad costumer service in Santa Monica ca

The person that worked on 11/21)23 between 5 pm to 7 pm has a very bad customer service, when I return my Shoe she gave me a very big lecturer meaning endless lectures, without listening, It made me never to buy anything from New balance
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Pros:
  • Customer service
Cons:
  • Educated worker

Preferred solution: The person needs to be educated.

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