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I have been wearing New Balance shoes since 1980. Ove the past 2 years I only get 2 to 3 months of wear from these expensive 993 shoes before the start to smell like cat urine. I am not a runner and I only use these shoe for normal everyday wear. This week I checked...
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Anonymous
Kaye

After years of dealing with the stinky shoe problem whenever I get caught in the rain in my white new balance shoes I might have figured out how to get rid of the smell, at le...

Anonymous
claudia

dear people,we are so grateful for this forum! we had a friend called ijsbrand, he was very drunk and we put him to bed. When we came back we thought he peed his bed, because ...

#328341
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This alleged New Balance company never made a concrete effort to respond to a plight I experienced pertaining to a potential employment issue. This misnomer company literally ignored me and blew me off after three (3) attempts to make connection. (A Telephone call, an...
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Anonymous
Roadrunner

My name is Jeffrey Kicia, to give this concrete solid proof and even ran for Etonic and Kangaroos National Racing teams for another 21/2 years inclusively after departing with...

#509184
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This company is no longer viable or interested on assisting its customer/client base on any issue as Management is the epitome of unprofessional, grossly incompetent, and extremely rude as we recently discovered. I was a customer for 36 years or since 1978, but no...
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1.7
#536342
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New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
Long time NB customer. Purchased a pair of NB shoes #609 from Joes NB, and within 1 month of normal wear the imitation leather fabric began to peel off of the shoes and the stitching began to break down (see photos). I noticed these shoes were made in China, and I...
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1.6
I didn't like
  • Soles came unstuck
  • Sole seperation and poor customer support
  • Immitation leather separating from shoe poor quality stitching
#1192011
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New Balance - Delamination Drama!
New Balance - Delamination Drama!
I have three pairs of New Balance 659 sneakers purchased at Academy Sports. All of them have delaminated soles and are hardly used. It started with the toe on one pair about 2 weeks after I bought them. Now the soles have come loose from the middle out. These shoes are...
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1.0
#1305375
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New Balance 409 Shoe Quality and Value Deteriorating
New Balance 409 Shoe Quality and Value Deteriorating
New Balance 409 Shoe Quality and Value Deteriorating
Hate to say it, but New Balance quality has gone down the tubes. Have bought their 409-style walking shoes -- a pair a year -- since 1999. Wear them two to three days a week. Never had a pair fall apart on me until 2015. Every pair I have bought since 2015 has had...
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1.0
#1290485
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New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
Purchased New Balance WW1865GY at the suggestion of Happy Feet and their diagnostic machine. Worn less than three months, walking only and there are holes in the heel lining. Upon returning them to the store, I was told, "That it must be the way I walk", and that it...
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2.0
I liked
  • Walk happy said this was the appropriate shoe for me
I didn't like
  • Shoes are wearing like dime store shoes
#1250241
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New Balance - Women's walking shoe
New Balance - Women's walking shoe
I have sent emails to two different managers along with photos of shoes and no one responds. Bought a pair if sneakers 10 months ago and paid $164.99 and the netting at seam on toes on both sneakers is fraying and has a hole. I am a 71 year old woman who has not abused...
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3.2
I didn't like
  • Sneakers did not wear well
#1291782
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New Balance - The decIine of Newbalance shoes and customer service - My problems with MW928HB2
New Balance - The decIine of Newbalance shoes and customer service - My problems with MW928HB2
I purchased a pair of 928 v2 hook and loop walking shoes due to back issues I had starting in Jan of 2017 that gave me great difficulty bend enough to tie my shoe without intense pain ( I am 6’7” ). The hook and loop Velcro closure were just the solution to assist me....
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Anonymous
Doug

NB 608 extra wides. First pair lasted 5 months and then began cutting the inside of big toe. Second pair did same thing after 3 months. Third pair had same problem after 1 mon...

#1208044
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Contact New Balance

Mailing Address:
New Balance Athletics, Inc.
Brighton Landing 100 Guest Street
Boston, Massachusetts 02135-2088
United States
Phone:
(800) 595-9138
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My lightly worn 608s first delaminated (both) around the outside of the soles between the arch and heel. I glued them with Gorilla Glue, and that worked for a few months. Then I found that the center, not the edges of one shoe has delaminated in the same region. By the...
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I liked
  • Looks and comfort
I didn't like
  • Delamination
#1304273
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