filters
State:
Show
City:
Show
Product:
Show
I have been wearing New Balance shoes since 1980. Ove the past 2 years I only get 2 to 3 months of wear from these expensive 993 shoes before the start to smell like cat urine. I am not a runner and I only use these shoe for normal everyday wear. This week I checked...
Read more
Company wrote 0 private or public responses to the review from Jun 30, 2012.
Anonymous
Kaye

After years of dealing with the stinky shoe problem whenever I get caught in the rain in my white new balance shoes I might have figured out how to get rid of the smell, at le...

Anonymous
claudia

dear people,we are so grateful for this forum! we had a friend called ijsbrand, he was very drunk and we put him to bed. When we came back we thought he peed his bed, because ...

#328341
Reply to reviews
This alleged New Balance company never made a concrete effort to respond to a plight I experienced pertaining to a potential employment issue. This misnomer company literally ignored me and blew me off after three (3) attempts to make connection. (A Telephone call, an...
Read more
Company wrote 0 public responses to the review from Jul 11, 2014.
Anonymous
Roadrunner

My name is Jeffrey Kicia, to give this concrete solid proof and even ran for Etonic and Kangaroos National Racing teams for another 21/2 years inclusively after departing with...

#509184
Reply to reviews
This company is no longer viable or interested on assisting its customer/client base on any issue as Management is the epitome of unprofessional, grossly incompetent, and extremely rude as we recently discovered. I was a customer for 36 years or since 1978, but no...
Read more
Company wrote 0 private or public responses to the review from Sep 19, 2014.
1.7
#536342
Reply to reviews
Featured
New Balance - Very very disappointed!!
New Balance - Very very disappointed!!
New Balance - Very very disappointed!!
New Balance - Very very disappointed!!
New Balance - Very very disappointed!!
I bought a new pair of NB like i do every year for the last 25 + YEARS ! I have also convinced my father and younger brother who was a Jordan fan hands down ! Even my mother and my wife wear them and love them ! Well here is the issue , i purchased a pair of 804 s and...
Read more
Company wrote 0 private or public responses to the review from Sep 12.
TremendousSpectacledBear
TremendousSpectacledBear

The shoes have no quality at all anymore ! The soles fall off or slap when I walk! And this is after less than a month old ! Please make this right !!

4.2
#1353268
Reply to reviews
Show

New Balance - Shoes came unglued

New Balance - Shoes came unglued
New Balance - Shoes came unglued
A week ago when I wore them in the lake . They came apart from the sole as I walked in them
Company wrote 0 private or public responses to the review from Aug 23.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1336743
Reply to reviews
Featured
New Balance - Delamination Drama!
New Balance - Delamination Drama!
I have three pairs of New Balance 659 sneakers purchased at Academy Sports. All of them have delaminated soles and are hardly used. It started with the toe on one pair about 2 weeks after I bought them. Now the soles have come loose from the middle out. These shoes are...
Read more
Company wrote 0 private or public responses to the review from Jul 16.
1.0
#1305375
Reply to reviews
New Balance 409 Shoe Quality and Value Deteriorating
New Balance 409 Shoe Quality and Value Deteriorating
New Balance 409 Shoe Quality and Value Deteriorating
Hate to say it, but New Balance quality has gone down the tubes. Have bought their 409-style walking shoes -- a pair a year -- since 1999. Wear them two to three days a week. Never had a pair fall apart on me until 2015. Every pair I have bought since 2015 has had...
Read more
Company wrote 0 private or public responses to the review from Jun 27.
1.0
#1290485
Reply to reviews
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
Long time NB customer. Purchased a pair of NB shoes #609 from Joes NB, and within 1 month of normal wear the imitation leather fabric began to peel off of the shoes and the stitching began to break down (see photos). I noticed these shoes were made in China, and I...
Read more
Company wrote 0 private or public responses to the review from Feb 17.
1.6
I didn't like
  • Soles came unstuck
  • Poor workmanship
  • Sole seperation and poor customer support
#1192011
Reply to reviews
New Balance - Sole seperated from uppper on shoe
I searched Google to see if we owned the 'only pair' of New Balance shoes in America that had this issue. I read reviews of similar problems until I could read no longer. I contacted New Balance, sent six photos of the issue with my husband's shoe. Their replies were...
Read more
Company wrote 0 private or public responses to the review from Nov 03.
1.0
I didn't like
  • Shoes fell apart in 6 months
#1393518
Reply to reviews

Contact New Balance

Mailing Address:
New Balance Athletics, Inc.
Brighton Landing 100 Guest Street
Boston, Massachusetts 02135-2088
United States
Phone:
(800) 595-9138
More
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
New Balance - Shoes Sold for My Specific Foot Issue - Now I am told that the shoe has worn because of "The Way I walk"!
Purchased New Balance WW1865GY at the suggestion of Happy Feet and their diagnostic machine. Worn less than three months, walking only and there are holes in the heel lining. Upon returning them to the store, I was told, "That it must be the way I walk", and that it...
Read more
Company wrote 0 private or public responses to the review from May 07.
2.0
I liked
  • Walk happy said this was the appropriate shoe for me
I didn't like
  • Shoes are wearing like dime store shoes
#1250241
Reply to reviews