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This alleged New Balance company never made a concrete effort to respond to a plight I experienced pertaining to a potential employment issue. This misnomer company literally ignored me and blew me off after three (3) attempts to make connection. (A Telephone call, an...
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Anonymous
Roadrunner

My name is Jeffrey Kicia, to give this concrete solid proof and even ran for Etonic and Kangaroos National Racing teams for another 21/2 years inclusively after departing with...

#509184
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I have been wearing New Balance shoes since 1980. Ove the past 2 years I only get 2 to 3 months of wear from these expensive 993 shoes before the start to smell like cat urine. I am not a runner and I only use these shoe for normal everyday wear. This week I checked...
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Anonymous
Ben Lee

NB 577s... last 2 pairs, right foot, cat urine smell. Never use to be this way.

Anonymous
Jon u

I have a pair of minimus golf shoes, when the weather turned to wet, my God! The smell of cat urine is over whelming so much, my wife won't allow them in the house!!! Scrubbed...

#328341
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This company is no longer viable or interested on assisting its customer/client base on any issue as Management is the epitome of unprofessional, grossly incompetent, and extremely rude as we recently discovered. I was a customer for 36 years or since 1978, but no...
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1.7
#536342
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New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
New Balance - Very Poor Quality Shoes
Long time NB customer. Purchased a pair of NB shoes #609 from Joes NB, and within 1 month of normal wear the imitation leather fabric began to peel off of the shoes and the stitching began to break down (see photos). I noticed these shoes were made in China, and I...
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1.6
I didn't like
  • Designed for 6 mth lifespan
  • Poor workmanship
  • Sole seperation and poor customer support
#1192011
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2 months in the shoe sole seperated, been a long time loyal customer. Not anymore, quality and control has gone down hill in the last 4 years. It has litarally seperated entirely off, leaving the shoe unwearable. I recent past I've owned over 30 pair in the last 3 to 4...
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#1163628
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New Balance Numeric detective soles

New Balance Numeric detective soles
New Balance Numeric detective soles
Shoes are practically brand new, side of sole became detached from bottom of sole within one month. $75 shoes should last way longer than this!!!
2.7
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Warranty
#1156163
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two layers are separating on the bottom of the shoes, my feet feel wonderful in them but now they are no good; I received them as a gift, I will not be buying any new ones. the shoes are too expensive to have such a problem and no replacement guarantee by the company,...
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Anonymous
Barney Jacobs

I have owned several pairs of NB shoes for many years. I usually buy two pairs at a time and alternate their use. Sometimes it is quite a few months before I start using a p...

#1134649
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I bought two identical pairs of New Balance Walking shoes for may wife; who is an ICU nurse. We have been purchasing NB products for years. However, the insoles of one of the identical pairs separated after she had worn them for only three shifts. I e-mailed the...
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Anonymous
Anonymous

My name is Jessica and I am a legal investigator, working on an investigation regarding certain styles of New Balance shoes. Please contact me if you would like to discuss yo...

1.0
#536356
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I told new balance that I received some defective shoes from one of their Outlets. The Outlet company wouldn't provide any support other than coupon code that was even the same value as the shoe that I purchased. I called New Balance customer support to see if they...
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1.7
#1174346
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Contact New Balance

Mailing Address:
New Balance Athletics, Inc.
Brighton Landing 100 Guest Street
Boston, MA 02135-2088
USA
Phone:
(800) 595-9138
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New Balance - Shoes unusable after 4 month
Bought the shoes at Sport Expert for $137, in Montreal, Canada, for comfort (not running) and walk on city streets. I have not used them in difficult conditions. After a couple a months a hole appeared on top of the shoe. The hole size increased until the shoe became...
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Anonymous
Anonymous

No, dummy, no replacement after you pounded on them for months and walked over or ran into who-knows-what.If you call that nearly invisible spot a "hole" making them "unusable...

flippette
flippette

I remember when NB used to be high quality. Their quality has clearly deteriorated over the years as their prices increase. Such a shame.

#1113124
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