New Balance - Very Poor Quality - Shoes and Customer Service

53 of 107 New Balance reviews

Bought a pair of New Balance shoes May 25, 2015, The first of July the shoes started coming apart.There is a strip that runs on the bottom of the sole that just separated.

I couldn't believe it. I'm 62, usually shoes like this last me between 3 and 5 years. Because of where the sole separated the shoes are of no value, can't wear them. I got in contact with New Balance customer service (Abby), after a little run around I was told I needed to call their return department.

Abby did tell me that without my original receipt I might as well take a hike. Who keeps a receipt for a pair of tennis shoes?? I couldn't find it and so I dropped the whole thing. I found my receipt and called the return department as Abby suggested.

They won't call back.

No more New Balance for me, they are just totally worthless and so is their customer service.Just bad Karma.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Product
    • Shoes coming apart
    • Customer service
    • Bad

Reason of review:
Bad quality
Product or service
New Balance Shoes
Review category
Footwear and Clothing
review #694117
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