Alderwood Manor, Washington
0 comments
Not resolved

I have bought 6 pairs of NB walking shoes over the past 5 years.The first 3 pairs were very comfortable and well-made.

The last three were defective. The back half of the sole separated a lot from the shoe on two of the pairs after about 6 months. The soles themselves were in perfect shape, just not attached to the shoes. I tried to glue them back together, but it didn't work.

On the third pair, the top front came apart causing the shoes to leak in the rain and on wet grass. Also, on one of these pairs, the tongue was too short. I complained to NB who said I should contact the seller. The place where I bought them went out of business (shoe advantage), but they got their shoes from Shoebuy.

New Balance also said I needed a receipt to return any shoes. I may have the receipts, but I doubt it and am not able to search my home as I have nerve pain in my feet. Shoebuy is very unhelpful and without a receipt will not help. I believe that since New Balance made the shoes, they should be aware of the poor quality of their shoes and reimburse me for at least one pair.

However, they will not. I can't afford to spend more money on defective shoes.

I will move on to another manufacturer who will stand behind their shoes.

Review about: New Balance 927 Sneakers.

Reason of review: Bad quality.

Had an Experience with New Balance?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

New Balance Shoes  Not what they used to be.  see pics look at no wear on bottom of soles. New Balance "I purchased a pair of new Balance shoes on Dec 13 2016. And after trying to clean them in a bucket of detergent the soles started separating from the shoe..." Read more New Balance - The 990+ series has a design problem. New Balance "Hi, I like the 991/990 series. The problem is, my big toe breaks through the fabric. The older model 991 had the leather further extended, and the toe tip was..." Read more New Balance designs for 6 mth lifespan New Balance "Had a pr of Abyss boots that I had stored for later use. The third time I put them on they start to disintegrate. Upper was peeling and falling..." Read more New Balance W990nv3 Sneakers Review New Balance "I wore New Balance since I was in my 30's. Was absolutely grateful to discover them. A true gift to my life and I got my whole family into them...." Read more Atlanta Gas Light - Horrible customer service and even worse technicians. Atlanta Gas Light "As a gas south customer in Georgia for over 30 years, i requested my gas service to be suspended while I was at my vacation home in another state. Of..." Read more Rodan and Fields - LASH BOOST - Consumers Beware!! Rodan and Fields "Curious- why does last boost contain lye? And people put this on their eyes! ("Sodium hydroxide"- NaOH).... Although caustic soda is not a systemic toxin, it is however extremely corrosive..." Read more Verizon Wireless - Verizonwirelessons Verizon Wireless "Thank you for that information. As you have not been able to offer me a resolution, only trouble tickets and delays, I have asked AMERICAN Express to debit the amount..." Read more Bank Of America - BOA fails to protect customer from real fraud case Bank Of America "My credit card been phone scammed on April. I have all the evidence, police report. BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding..." Read more